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Our Nation > Community > COVID-19 > Chickasaw Nation Department of Health Visitor Policy

Chickasaw Nation Department of Health Visitor Policy

Updated Nov. 19, 2020

The Chickasaw Nation Department of Health (CNDH) has adopted leading industry protocols to enact the highest quality and safety standards to keep our patients, co-workers and visitors safe while on our campuses. Although CNDH still encourages limited visitation to keep social interaction at a minimum, the Chickasaw Nation Medical Center (CNMC) and CNDH clinics have revised their visitation policies and campus guidelines in certain areas.

We appreciate your patience and understanding as our protocols evolve to fit the most up-to-date information. Our ultimate goal is to maintain a safe environment for our patients and staff.

The Chickasaw Nation Department of Health (CNDH) visitation procedures are as follows:

  • The Chickasaw Nation Medical Center (CNMC) entrance will be open from 6:30 a.m. to 5:30 p.m.
  • Visits to patients receiving inpatient care at CNMC are not allowed.
  • All ICU visitors are prohibited. End of life situations will be navigated on a case-by-case basis.
  • Admitted pediatric patients may have one parent/guardian for the duration of their stay. Parents/guardians for pediatric patients will be tested for COVID-19 before permitted in the facility.
  • Women's/OB unit patients arriving for delivery may designate one labor support representative per room/per stay. The support representative will be tested for COVID-19 before permitted.
  • A patient representative/support person may be approved for surgical patients scheduled for particular procedures and will be navigated on a case-by-case basis.
  • Outpatient clinic patients may be accompanied by one patient representative/support person when necessary and will be determined on a case-by-case basis. This restriction does not prevent patients from having interpreters, medical decision-makers or others necessary to receive medical care present at their appointment.
  • Emergency department (ED) and urgent care visitors are limited due to limited ED space. Only minors, under the age of 18, and patients with physical and mental disabilities who require assistance will be allowed one patient representative in the ED. Other visitors will be asked to wait in their vehicle and may be notified by phone for questions or to update a patient’s status as indicated. Please be prepared to provide a working phone number.
  • All CNDH pharmacy lobbies remain closed. Drive-thru CNDH pharmacy services are available daily.
  • The Chickasaw Nation’s main priority is safety. For this reason, CNDH highly discourages family members or friends from accompanying patients to visits unless they are critical to the patient’s care.
  • The Apila Center is assisting visitors curbside - to pick up information or Medisaw paperwork, please call for assistance upon arrival:
    • Health information: (580) 559-0712
    • Business office: (580) 421-4570
    • Medisaw: (580) 421-4549
  • The gift shop at the Chickasaw Nation Medical Center is open 8 a.m.-4:30 p.m. Monday-Friday and is currently available only to those allowed in the medical center.

CNDH Campus Guidelines

  • All individuals entering the CNDH campuses will be screened for symptoms upon arrival. Employees and patient representatives are required to wear face masks at all times, this includes children over 2 years of age.
  • Patient representatives are encouraged to bring their own masks, practice proper hand hygiene and responsible distancing in all areas of CNDH facilities.
  • Okchamali’s CafĂ© is open. Customers must practice responsible distancing while ordering or waiting in line. All guests are asked to wear a mask until they begin eating.
  • Valet services remain suspended until further notice due to inability to practice responsible distancing. Risks of possible exposure in multiple uncontrolled settings are high due to close contact with people in and out of vehicles and exposure to high-touch surface areas in customer vehicles.
  • Elevator use at all CNDH facilities is restricted to four individuals at one time.
  • Furniture is spaced at appropriate distances throughout all health facilities. Individuals are asked not to move the furniture or congregate in groups in common areas.
  • CNDH will continue to maintain rigorous cleaning protocols at all locations.

Clinic and Hospital Screening Policy

CNDH has implemented a screening policy at all clinics and hospitals to protect our patients while meeting the needs of our communities. Patients and visitors will be asked screening questions provided by infection prevention and have their temperature taken.

  • Patients who have a fever (100.4+) or any other symptom designated by infection prevention will be asked to wear a face mask for the duration of their visit.
  • Visitors who screen positive for having potential COVID-19 symptoms will be asked to remain outside the clinic or hospital unless they are necessary to assist the patient.